{"id":9192,"date":"2026-11-10T04:50:02","date_gmt":"2026-11-10T04:50:02","guid":{"rendered":"https:\/\/cielo.travel\/?page_id=9192"},"modified":"2026-11-10T15:15:49","modified_gmt":"2026-11-10T15:15:49","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/cielo.travel\/es\/pqrs\/","title":{"rendered":"PQR Cielo Travel"},"content":{"rendered":"\n<h1>\n\t\t\tCielo Travel\t<\/h1>\n<h2>\n\t\t\tPQR Cielo Travel\t<\/h2>\n\t<!-- ===== PQR form: estilos nuevos (placeholder, campos en blanco, indicativo, errores) ===== -->\n<style>\n\/* White fields, also when the visitor's system is in dark mode *\/\n.pqr-form .pqr-form__input,\n.pqr-form .pqr-form__select,\n.pqr-form .pqr-form__textarea {\n  background-color: #ffffff;\n  color-scheme: light;\n}\n\/* Placeholder: soft grey that passes WCAG AA on white (4.5:1) *\/\n.pqr-form .pqr-form__input::placeholder,\n.pqr-form .pqr-form__textarea::placeholder {\n  color: #767676;\n  opacity: 1; \/* Firefox lowers placeholder opacity by default *\/\n}\n\/* File input: hide the browser's \"No file chosen\" text, keep the button white *\/\n.pqr-form .wtcuploadinput {\n  background-color: #ffffff;\n  color: transparent;\n  color-scheme: light;\n}\n.pqr-form .wtcuploadinput::file-selector-button {\n  background-color: #ffffff;\n  color: CanvasText;\n  border: 0.5px solid #b4b2a9;\n  border-radius: 8px;\n  padding: 6px 12px;\n  margin-right: 0;\n  font: inherit;\n  cursor: pointer;\n}\n\/* Phone: country code selector + number field in one row.\n   The toggle reuses .pqr-form__input, so it takes the site's field style. *\/\n#zohoSupportWebToCase .pqr-phone {\n  position: relative;\n  display: flex !important;\n  flex-wrap: nowrap;\n  align-items: stretch;\n  gap: 8px;\n}\n\/* The site gives every .pqr-form__input width: 100%. These rules use the form's id\n   and !important (layout only) so the selector stays compact and the number field\n   takes the rest of the row, whatever order the stylesheets load in. *\/\n#zohoSupportWebToCase .pqr-phone > #pqr-phone-toggle {\n  flex: 0 0 auto !important;\n  width: auto !important;\n  min-width: 0 !important;\n  max-width: none !important;\n  display: inline-flex !important;\n  align-items: center;\n  justify-content: flex-start;\n  gap: 6px;\n  cursor: pointer;\n  white-space: nowrap;\n}\n#zohoSupportWebToCase .pqr-phone > #pqr-phone {\n  flex: 1 1 auto !important;\n  width: auto !important;\n  min-width: 0 !important;\n  max-width: none !important;\n}\n.pqr-form .pqr-phone__iso {\n  font-size: 0.875em;\n  letter-spacing: 0.02em;\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__chevron {\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__menu {\n  position: absolute;\n  top: calc(100% + 4px);\n  left: 0;\n  z-index: 50;\n  width: min(340px, 100%);\n  box-sizing: border-box;\n  padding: 8px;\n  display: flex;\n  flex-direction: column;\n  gap: 6px;\n  background-color: #ffffff;\n  border: 0.5px solid #b4b2a9;\n  border-radius: 8px;\n  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12), 0 2px 6px rgba(0, 0, 0, 0.08);\n}\n.pqr-form .pqr-phone__menu[hidden] {\n  display: none;\n}\n.pqr-form .pqr-phone__search {\n  width: 100%;\n  box-sizing: border-box;\n}\n.pqr-form .pqr-phone__list {\n  list-style: none;\n  margin: 0;\n  padding: 0;\n  max-height: 280px;\n  overflow-y: auto;\n}\n.pqr-form .pqr-phone__option {\n  display: flex;\n  align-items: center;\n  gap: 10px;\n  width: 100%;\n  min-height: 40px;\n  padding: 0 8px;\n  box-sizing: border-box;\n  font: inherit;\n  font-size: 0.875em;\n  color: inherit;\n  text-align: left;\n  background-color: #ffffff;\n  border: none;\n  border-radius: 6px;\n  cursor: pointer;\n}\n.pqr-form .pqr-phone__option:hover,\n.pqr-form .pqr-phone__option:focus-visible {\n  background-color: #f1efe8;\n}\n.pqr-form .pqr-phone__option[aria-current=\"true\"] {\n  background-color: #e6f1fb;\n}\n.pqr-form .pqr-phone__option-iso {\n  width: 28px;\n  flex: none;\n  letter-spacing: 0.02em;\n  color: #5f5e5a;\n}\n.pqr-form .pqr-phone__option-name {\n  flex: 1;\n}\n.pqr-form .pqr-phone__option-dial {\n  color: #5f5e5a;\n}\n\/* Line that separates Colombia and United States from the rest *\/\n.pqr-form .pqr-phone__list > li.pqr-phone__item--divider {\n  border-bottom: 0.5px solid #d3d1c7;\n  margin-bottom: 4px;\n  padding-bottom: 4px;\n}\n.pqr-form .pqr-phone__empty {\n  margin: 0;\n  padding: 10px 8px;\n  font-size: 0.8125em;\n  color: #5f5e5a;\n}\n\/* Input rules: error message and field *\/\n.pqr-form .pqr-form__error {\n  font-size: 13px;\n  color: #a32d2d;\n}\n.pqr-form .pqr-form__error[hidden] {\n  display: none;\n}\n.pqr-form .pqr-form__input--error {\n  border-color: #a32d2d;\n}\n<\/style>\n<!--\n  Cielo Travel PQR form (Zoho Desk Web-to-Case).\n  Markup rebuilt without tables. Do NOT change the hidden inputs, the form name\/id,\n  the field \"name\" attributes or the element ids: Zoho and pqr-cielo.js depend on them.\n  Category \/ Sub Category option VALUES stay in Spanish because they must match the Zoho picklists;\n  only the visible text is in English.\n  Changes in this version (style and input rules only):\n  - Placeholders on First name, Last name, Phone, Email and Subject.\n  - Country code selector next to the phone field. It writes the code inside the\n    Phone input, so Zoho receives the full number in the same \"Phone\" field.\n  - \"-\" is the default option in Category and Sub Category.\n  - \"Transportation\" removed from Sub Category (the Zoho picklist keeps it).\n  - Error messages for the new input rules.\n  Styles and scripts for these changes are included in this same block.\n-->\n  <form name=\"zsWebToCase_1287330000001034928\" id=\"zsWebToCase_1287330000001034928\" action=\"https:\/\/desk.zoho.com\/support\/WebToCase\" method=\"POST\" onsubmit=\"return zsValidateMandatoryFields()\" enctype=\"multipart\/form-data\">\n    <!-- Zoho hidden fields -->\n    <input type=\"hidden\" name=\"xnQsjsdp\" value=\"edbsn376c20b55f1eb1bcce20b6183a43f221\"\/>\n    <input type=\"hidden\" name=\"xmIwtLD\" value=\"edbsn34310479faa63158df0347581f78206996193384344d2640ff736d84c1f583f0\"\/>\n    <input type=\"hidden\" name=\"xJdfEaS\" value=\"\"\/>\n    <input type=\"hidden\" name=\"actionType\" value=\"Q2FzZXM=\"\/>\n    <input type=\"hidden\" id=\"property(module)\" value=\"Cases\"\/>\n    <input type=\"hidden\" id=\"dependent_field_values_Cases\" value=\"{&#34;JSON_VALUES&#34;:{},&#34;JSON_SELECT_VALUES&#34;:{},&#34;JSON_MAP_DEP_LABELS&#34;:[]}\"\/>\n    <input type=\"hidden\" name=\"returnURL\" value=\"https:\/\/cielo.travel\/pqrs\"\/>\n      <label for=\"pqr-first-name\">First name<\/label>\n      <input type=\"text\" id=\"pqr-first-name\" name=\"First Name\" maxlength=\"120\" autocomplete=\"given-name\" placeholder=\"Name\" aria-describedby=\"pqr-first-name-error\"\/>\n      Use letters only.\n      <label for=\"pqr-last-name\">Last name<\/label>\n      <input type=\"text\" id=\"pqr-last-name\" name=\"Contact Name\" maxlength=\"120\" autocomplete=\"family-name\" placeholder=\"Surname\" aria-describedby=\"pqr-last-name-error\"\/>\n      Use letters only.\n      <label for=\"pqr-phone\">Phone number<\/label>\n        <!-- No \"name\" on the selector or the search box: they are never sent to Zoho -->\n        <button type=\"button\" id=\"pqr-phone-toggle\" aria-label=\"Country code: Colombia +57\" aria-expanded=\"false\" aria-controls=\"pqr-phone-menu\">\n          CO\n          +57\n        <\/button>\n        <input type=\"tel\" id=\"pqr-phone\" name=\"Phone\" maxlength=\"120\" autocomplete=\"tel\" placeholder=\"+00 000 000 00 00\" aria-describedby=\"pqr-phone-error\"\/>\n          <input type=\"text\" id=\"pqr-phone-search\" placeholder=\"Search country or code\" aria-label=\"Search country or code\" autocomplete=\"off\"\/>\n          <ul id=\"pqr-phone-list\"><\/ul>\n          No countries match your search.\n      Use numbers only.\n      <label for=\"pqr-email\">Email address<\/label>\n      <input type=\"text\" inputmode=\"email\" id=\"pqr-email\" name=\"Email\" maxlength=\"120\" autocomplete=\"email\" placeholder=\"Email\" aria-describedby=\"pqr-email-error\"\/>\n      Enter an email address that includes @.\n      <label for=\"pqr-subject\">Subject<\/label>\n      <input type=\"text\" id=\"pqr-subject\" name=\"Subject\" maxlength=\"255\" placeholder=\"What is your request about?\"\/>\n      <label for=\"Category\">Category<\/label>\n      <select name=\"Category\" id=\"Category\" onchange=\"setDependent(this, false)\">\n        <option value=\"\" selected>&#8211;<\/option>\n        <option value=\"Quejas\">Complaints<\/option>\n        <option value=\"Reclamos\">Claims<\/option>\n        <option value=\"Sugerencias\">Suggestions<\/option>\n        <option value=\"Reembolsos\">Refunds<\/option>\n      <\/select>\n      <label for=\"Sub Category\">Subcategory<\/label>\n      <select name=\"Sub Category\" id=\"Sub Category\" onchange=\"setDependent(this, false)\">\n        <option value=\"\" selected>&#8211;<\/option>\n        <option value=\"Tours\">Tours<\/option>\n        <option value=\"Hotel\">Hotel<\/option>\n        <option value=\"Otros\">Other<\/option>\n      <\/select>\n      <label for=\"pqr-description\">Description<\/label>\n      <textarea id=\"pqr-description\" name=\"Description\" maxlength=\"3000\" rows=\"6\"><\/textarea>\n      Attach files\n        Attach\n        <!-- One file input per slot; the script shows the next free one after each upload -->\n        <input type=\"file\" name=\"attachment_1\" id=\"zsattachment_1\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_2\" id=\"zsattachment_2\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_3\" id=\"zsattachment_3\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_4\" id=\"zsattachment_4\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        <input type=\"file\" name=\"attachment_5\" id=\"zsattachment_5\" onclick=\"zsOpenFileBrowseAttachment(event)\" onchange=\"zsRenderBrowseFileAttachment(this.value, this)\"\/>\n        Each file can be up to 20 MB.\n        You can attach up to 5 files.\n      <!-- The script lists the attached file names here -->\n      <input type=\"submit\" id=\"zsSubmitButton_1287330000001034928\" value=\"Send\"\/>\n      <input type=\"button\" value=\"Reset\" onclick=\"zsResetWebForm('1287330000001034928')\"\/>\n  <\/form>\n<!-- ===== PQR form: selector de indicativo y reglas de los campos ===== -->\n\n","protected":false},"excerpt":{"rendered":"<p>Cielo Travel PQR Cielo Travel First name Use letters only. Last name Use letters only. Phone number CO +57 No countries match your search. Use numbers only. Email address Enter an email address that includes @. Subject Category &#8211;ComplaintsClaimsSuggestionsRefunds Subcategory &#8211;ToursHotelOther Description Attach files Attach Each file can be up to 20 MB. You can&hellip;<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9192","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/pages\/9192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/comments?post=9192"}],"version-history":[{"count":3,"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/pages\/9192\/revisions"}],"predecessor-version":[{"id":9210,"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/pages\/9192\/revisions\/9210"}],"wp:attachment":[{"href":"https:\/\/cielo.travel\/es\/wp-json\/wp\/v2\/media?parent=9192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}