This is professional planning work, so it’s non-refundable once work begins. If we determine we cannot take your request before starting, for example due to date or destination constraints, we’ll refund the payment. If you’re unsure whether we’re a fit, message us first and we’ll guide you.

Yes, your $99 is credited 100% toward your first booking payment, deposit or initial invoice, when you proceed with cielo.travel. This makes the design package an easy first step if you’re serious about traveling. The credit is applied once per purchased package.

The credit is valid for 60 days from delivery of your itinerary. This window is designed to give you time to align with your travel companions or internal stakeholders. If you need more time due to special circumstances, ask and we’ll do our best to be reasonable.

Typically within about 72 business hours after your intake is complete and your consultation is scheduled or complete. Timing can vary based on complexity and seasonality, but we keep you informed. If you have a deadline, tell us up front and we’ll confirm what’s realistic.

You’ll receive a custom day-by-day itinerary, a logistics plan designed for Colombia, and transparent USD pricing presented clearly. The goal is a plan you can confidently decide on, not just a list of ideas. You’ll also get clear next steps if you want us to execute the trip.

You get one revision round, based on one consolidated set of edits from your side. This keeps the process efficient and avoids weeks of back-and-forth. If the scope changes significantly, we’ll recommend the cleanest next step.

Small adjustments can often fit within the revision round. Larger changes, new dates, new route, big group-size shifts, usually require reworking availability and pricing assumptions. If that happens, we’ll be transparent about what can be updated within scope and what requires a new planning step.

We can advise on ideal arrival and departure timing and how flight schedules affect logistics. However, we do not issue airline tickets. If you already have flights, we’ll design around them. If you don’t, we’ll advise on what to target.

That’s common, most travelers only know what comfortable feels like. Share a rough range or what you want to prioritize, hotels versus experiences, comfort versus efficiency. We’ll propose an itinerary that fits and price it clearly so you can make a confident decision.

Yes. Include dietary requirements, allergies, mobility considerations, and accessibility needs in your intake. We’ll design the itinerary and recommendations accordingly and flag anything that requires special planning.

Yes, bilingual support is available, and we design trips specifically for international travelers. That includes clear logistics, smooth communication, and guidance that works even if you don’t speak Spanish. If you need higher-touch support, let us know and we’ll propose the right level of service.