Guía definitiva para viajeros sobre los números de emergencia en Bogotá

Bogotá is a dynamic, welcoming city—but like any major destination, knowing how to react in an emergency can make all the difference. Whether you’re facing a medical issue, a security concern, or even something like getting locked out of your hotel room, having the right numbers at your fingertips ensures you’re ready—calmly and confidently.

In this guide, we’ll walk you through the essential emergency services in Bogotá, share clear instructions on when and how to use them.

The Essential Number for All Emergencies in Bogotá

In Colombia, the one number to remember is 123. It connects you with police, ambulance, and firefighters—your go-to in any urgent situation. 

Here’s when to dial 123:

• A crime is happening or you’re in danger
• You witness or experience a medical emergency
• You need fire, rescue, or law enforcement immediately
  

The call center can redirect your request, and though most operators speak Spanish, some in Bogotá can assist in English. If you’re not confident in your Spanish, it’s smart to save this number as “Emergency Colombia – 123” and have a trusted local contact ready if language support is needed.

Medical Emergencies — Private Clinics and Ambulance Services 

For serious health emergencies, dialing 123 prompts a public ambulance response—free but depending on availability. 

For non-emergencies or if you’re looking for quick, personalized care, Bogotá’s top private hospitals can be better options:

• Fundación Santa Fe de Bogotá
• Clínica del Country
• Hospital Universitario San Ignacio

These institutions usually offer English-speaking staff, concierge services, and work with international travel insurance.

For private ambulance services, here are reputable contacts:

• Ambulancias Santa Lucía – official directory lists (601) 467 3129
  Ambulances through 123 are another route, if available.

Before traveling, check whether your insurance covers private ambulance transfers and hospital care—especially important for longer stays or luxury travelers.

Contacting the Police — Reporting Theft or Crime

For police assistance, dial 123 or reach Bogotá’s Tourist Police directly at +57 601 337 4413. They’re trained to assist visitors with theft, safety concerns, and legal guidance. 

If your passport or valuables are stolen, follow this process:

1. Visit or contact a CAI (neighborhood police station)
2. File a “denuncia” (official police report)
3. Secure a documented copy—crucial for insurance or embassy follow-up

Tourist Police also patrol high-traffic areas like La Candelaria, Zona G, and Parque de la 93, offering visible support in busy zones.

Medical and Travel Insurance Hotlines

Having your insurance provider’s emergency number saved is essential. Many hotels or medical facilities can call on your behalf in a crisis.

Common providers include:

• Assist Card (LATAM): +57 1 307 8079 Colombia Uncharted
• Allianz Global Assistance: Use app or card-listed number
• AXA Partners: Varies; check your specific plan
  International SOS Bogotá: +57 1 634 9090 Colombia Uncharted

These services can coordinate ambulance transport, recommend insured hospitals, help with billing, or assist with medical evacuations.

Keep a physical card and a digital copy accessible, so you’re ready even without immediate connectivity.

Embassy and Consular Assistance for International Travelers 

For serious matters such as passport loss, legal issues, or arrest, your embassy is your strongest ally. Saving emergency lines before you travel is a smart move.

Here are some key numbers:

• U.S. Embassy Bogotá – +57 601 275 2000 
• UK Embassy – +57 601 326 8300
• Canada – +57 601 657 9800
  Australia – via Canadian line above
• EU Citizens – Contact your national embassy (Spain, Germany, France, Italy are present)

Embassy services include emergency passport support, legal referrals, contact with family, and safety updates. We recommend enrolling in your embassy’s registration system—like the U.S. STEP program—so they can reach you in emergencies.

Private Security and Concierge Emergency Contacts

If you’re staying at a luxury property—whether in a top-tier hotel or upscale residence—you’ll likely have access to 24/7 security or concierge support.

These services can:

• Assist in safety concerns or suspicious circumstances
• Escort you securely at night
• Coordinate emergency transport or local aid
• Help if you’re locked out or lose critical items

Upon arrival, ask for direct lines or WhatsApp contacts for private assistance. Travelers working with relocation services or VIP concierges often receive dedicated emergency support lines—take note of those right away.

Important Spanish Phrases for Emergencies

Even basic Spanish can help in urgent situations. Save these key phrases:

• Ayuda, por favor – Help, please
• Llama a una ambulancia – Call an ambulance
• Llama a la policía – Call the police
• Estoy herido(a) – I’m injured
• No hablo español bien – I don’t speak Spanish well
• ¿Habla inglés? – Do you speak English?
• Me han robado – I’ve been robbed
  Mi pasaporte fue robado – My passport was stolen

Pair these with a translation app such as Google Translate or iTranslate—it helps build clarity in high-stress moments.

Travel Bogotá with Confidence with Cielo Travel

Emergencies are never part of your travel plan—but being prepared can keep you calm, safe, and well-supported. By saving the right numbers, knowing who to call, and planning ahead for medical or legal needs, you give yourself peace of mind throughout your stay.

Have the smoothest trip possible with help from Cielo Travel. Our local experts will answer your questions and plan with you every step of the way—from finding the perfect hotel to making sure you have timely airport transportation.