Privacy & Cookie Policy

Effective Date: September 20, 2025

Cielo Travel (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cielo.travel and use our services.

1. Information We Collect

We may collect the following categories of personal and non-personal information:

  • Personal Information: Name, email address, phone number, mailing/billing address, payment information, travel preferences, and location data.
  • Booking & Transaction Data: Details related to reservations, payments, and transactions.
  • Digital Marketing Data: Information collected via cookies, pixels, analytics tools, advertising platforms, and third-party integrations (e.g., Google Analytics, Facebook Pixel).
  • Communication Data: Information you provide when contacting us via forms, subscriptions, or customer service.
  • Technical Data: IP address, browser type, device identifiers, and browsing activity.

2. How We Collect Information

We collect information through:

  • Website contact forms, booking forms, and newsletter sign-ups.
  • Cookies, analytics, and tracking technologies.
  • Third-party marketing and advertising tools.
  • Secure payment gateways and reservation systems.

3. Use of Information

We use your information for the following purposes:

  • To process and confirm bookings and reservations.
  • To provide newsletters, promotions, and marketing communications.
  • To personalize user experience and targeted advertising.
  • To analyze website performance and improve services.
  • To comply with legal obligations and regulatory requirements.

4. Sharing of Information

We may share your information with:

  • Service Providers: Payment processors, booking partners, customer support providers.
  • Marketing Partners: Digital advertising platforms, analytics providers, and remarketing services.
  • Travel & Tourism Partners: Hotels, tour operators, and other related service providers.
  • Legal Authorities: When required to comply with applicable laws or respond to lawful requests.

We do not sell personal information to third parties.

5. Data Retention

We retain personal information indefinitely unless a user requests deletion, subject to applicable legal and regulatory requirements.

6. User Rights

You may exercise the following rights by contacting us directly:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Opt out of marketing communications or cookie tracking.

7. Cookies and Tracking Technologies

Our website uses cookies, tracking technologies, and third-party integrations to enhance your experience.

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide, improve, and personalize our services.

7.2 Types of Cookies We Use

  • Essential Cookies: Required for core website functionality such as bookings and secure payments.
  • Analytics Cookies: Help us understand website usage and improve performance (e.g., Google Analytics).
  • Marketing Cookies: Enable targeted advertising and remarketing (e.g., Facebook Pixel, Google Ads).
  • Preference Cookies: Store your language, region, and other settings.

7.3 Third-Party Tracking

We may use third-party tools such as Google Analytics, Google Ads, and Facebook Pixel, which may collect data across websites for analytics and marketing purposes.

7.4 Managing Cookies

You may disable or manage cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

You can also opt out of targeted advertising through platforms such as:

8. Data Security

We implement appropriate security measures, including but not limited to:

  • SSL encryption.
  • Secure payment gateways.
  • Restricted access to sensitive data.
  • Firewalls and monitoring systems.

While we take reasonable steps to protect your information, no system is completely secure.

9. International Data Transfers

If you access our website from outside the United States, your information may be transferred and processed in the U.S., where privacy laws may differ from those of your jurisdiction.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under the age of 13. If we become aware of such data collection, we will delete it promptly.

11. Legal Compliance

As a U.S.-based company operating in Texas, we comply with applicable U.S. privacy and data protection laws. If we serve international users, we also endeavor to comply with applicable foreign regulations, including but not limited to the General Data Protection Regulation (GDPR) and similar frameworks, to the extent they apply.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy & Cookie Policy, please contact us at:

Cielo Travel
Website: cielo.travel
Email: hola@cielo.travel
Phone: (+1) 601 514 2624
Frisco, Texas, USA